FAQ
Top Question
By far, the Number One question that I am asked about sea glass is:
“Why don’t you just use a rock tumbler?”
Ordering
Ordering from Endless Sunner is as easy and breezy as surrounding yourself with the sun, the sea, and the natural environment. Just like the Endless Sunner designs themselves.
But if you should have any questions along the way, you can find quick answers to your questions below …
My Account
How do I purchase an item?
Purchases are easy through Etsy. Step-by-step directions for purchasing an item can be found here.
How do I create an account?
It just takes a moment to create an account. It’s free and easy to register. Learn more about registering for an Etsy account.
How much is my shipping?
All items are shipped via first class mail. Standard shipping is $2.00 for the first item, and $1.00 for each additional item within the same shipment, within the United States. Watch for shipping specials!
I’m a returning customer and I forgot my Etsy password
Click here for easy instructions on how to reset your Etsy password.
Refunds and exchanges
Expect compliments when you wear Endless Sunner jewelry! But if for any reason you are not completely satisfied, please return your item within 30 days for a no-questions-asked full refund of the purchase price. Shipping costs are not refundable.
Endless Sunner jewelry that has been designed using authentic sea glass should be handled with care. Sea glass, like any glass item, could break or chip if dropped on a hard surface. If the glass becomes chipped or broken, simply return the item, and I will do my best to replace it for you. Shipping costs are not refundable.
When will my order ship?
Orders usually ship within two days of order.
Pricing and Billing
What forms of payment are accepted?
Endless Sunner currently accepts PayPal. Credit cards can be used through PayPal.
I have a question about my charges
Please contact me here.
Order Status
Has my order shipped?
Please contact me here.
International Shipping
Do you ship to my country?
Endless Sunner ships internationally.
How much is international shipping?
Standard shipping is $4.00 for the first item, and $1.00 for each additional item within the same shipment.
Buyer’s Guide
How do I use a coupon?
Enter the coupon code in the Notes to Seller at Checkout.
Where do I get a coupon code?
First-time buyers can enjoy a 15% discount by entering the code FIRST 15 at checkout.
All buyers receive a special offer with their first order.
And Endless Sunner Facebook fans always enjoy exclusive special discounts. Join here!
Can I combine offers?
No, please use the offer that is best for you.
How will I receive my discount?
Discounts will be refunded through PayPal.
Additional Support
How do I contact you?
Please contact me here.
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